As I've mentioned in previous blogs, my leadership class this semester relates to the internship. One thing we talked about is a leaders ability to improv. When I was at my internship the other day, we were full of customers and the power went out. To my surprise, my boss walked out the door and left me there to take over the situation.
I instantly began adapting to the situation and taking control of how to ring people up, and provide them with services throughout. What had actually happened was that the business next door to us forgot to pay their power bill. When APS went to shut off their power, they turned off the wrong on. That left us without power at Lola, and an extremely unhappy business owner.
I had to wait for the man from APS to come out and fix the situation while speaking with representatives from the company. This was the first time I've ever had to deal with a serious situation in relation to business protocol before and it was a worth-while lesson.
Amanda, that was bad and somehow a learning experience situation for you.I personally would be stuck if I were you because it is one of the first day situations you do not know what to do to correct it. However, congratulations to you. You handled it with your heart and professionally. I would personally put a blame on the APS guy. He was purposed to do his job right in order to avoid that inconvenience mess.
ReplyDeleteAt my work today, I felt sad for not knowing how to transfer a call so this young lady could leave the message for my boss. I did seek for help, but this person was also in my shoe. He had no clue about it; therefor we decided to use traditional ways of taking messages.(write them down).
It's good to hear you were able to use elements of leadership you learned in one class and apply them while in a real life situation. Hopefully your neighbors pay their bill next month.
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